Ericka Hayes

Tax: Ericka Hayes, Business Personal Property Appraiser
Years with the County: 2 years

Briefly describe your job. What do you do? 
I process business personal property listing forms for businesses operating in Catawba County.  My job also involves communicating with business owners and accountants to answer questions, provide guidance, and ensure the required information is submitted accurately and on time.

What is a typical workday like for you?
A typical workday for me involves processing listing forms, communicating with business owners and accountants through email, assisting taxpayers who come into the office, and answering phone calls.

What is your favorite aspect of your job – what do you enjoy doing most? 
My favorite aspect of my job is interacting with and assisting taxpayers. I enjoy helping them understand their business and personal property taxes by providing clear information and guidance.

What is the County core value you believe most relates to the work you do, and why? 
The County core value that most relates to the work I do is Doing What Matters Most. The service we provide for taxpayers is very important. Many taxpayers rely on us for guidance because they may not know what needs to be done or how to complete certain processes. By helping them understand requirements and providing accurate information, we ensure they receive the support they need and that essential services are carried out effectively. Our work directly impacts the community by making these processes clearer and more manageable for the people we serve.

What do you like best about working for Catawba County? 
What I like best about working for Catawba County is the positive and supportive work environment. Everyone is respectful, willing to help one another, and works together as a team. At the end of the day, we all focus on doing what is important for the county and its citizens.