TECHNOLOGY GENERAL FUNCTIONS

The General Functions of the Technology Department

• HelpDesk: Distribute services calls, help solve problems. All calls are entered in the HelpDesk database for quick updates and retrieval
• Support Teams: Teams were assembled ad assigned to each department in an effort to establish a single point of contact in hardware and software to better offer ongoing knowledge and expertise in any single area.
• Service and Support: Repair hardware, RMA & warranty service, maintain in-house parts inventory, onsite service at all County sites and phone support.
• Software Training: Train employees on new software, train on custom
• Networking: LAN/WAN Design, interfacing and integration of systems. Upgrading (fileservers, Hubs, etc.), security, management of user accounts, email, Internet web design and proposed fiber network.
• Purchasing: RFP design, PC quotes, fixed assets management, help with procuring grants.
• Installation: New hardware and software installation and upgrading.
• Programming: Custom programming, application maintenance.
• Research and Development: New technologies, programming languages, vendor demos, trade shows, seminars and evaluating new systems.
• Operations: Backup and restore operations, data entry, reports and optical disk maintenance.
• Planning and Budget: Assessing the needs of all departments, maintenance contracts and planning long-term projects.