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911 Incoming Calls by Month 911 Incoming Calls Annually Wireline Calls vs Wireless Calls by Month Wireline Calls vs Wireless Calls Annually 911 Calls vs Administration Calls by Month 911 Calls vs Administration Calls Annually 911 Calls vs Dispatch by Month 911 Calls vs Dispatch Annually Dispatches by Month Dispatches Annually Percent of Calls Answered in Less than Ten Seconds by Month Percent of Calls Answered in Less than Ten Seconds Annually Dispatch Time for Emergency Calls (first Unit) by Month Dispatch Time for Emergency Calls (first Unit) Annually Units Dispatched by Month Units Dispatched per Telecommunicator per Month IT Budget and Hardware Counts IT Metrics GIS Metrics